1. Information We May Collect

When you visit or interact with our website, we may collect information that you voluntarily provide to us.

This may include:

• Name
• Mobile number
• WhatsApp number
• Email address
• Organization or Government Department name
• Officer name and designation
• District, Mandal, Gram Panchayat and Village details
• Project or installation location
• Product requirements
• Required wattage and quantity
• Quotation or service request details
• Documents voluntarily uploaded through our website
• Messages, enquiries and feedback submitted to us

2. How We Use Your Information

Information submitted to SUN SOLAR may be used for legitimate business and service purposes including:

• Responding to enquiries
• Preparing quotations
• Processing Government and institutional supply requests
• Providing product and technical information
• Processing service and repair requests
• Communicating regarding orders or projects
• Verifying submitted information where necessary
• Providing customer support
• Improving our website, products and services
• Maintaining appropriate business records
• Meeting applicable legal, tax or regulatory requirements

3. Government Supply Requests

Government officials, Gram Panchayats, municipalities, institutions or other public bodies may submit information through our Government Supply or quotation forms.

Information provided through such forms will be used primarily for evaluating the requirement, preparing quotations, communicating regarding supply or installation and maintaining related business records.

4. Documents Uploaded to the Website

Where our website allows document uploads, users should upload only documents that are necessary for the relevant enquiry, quotation, order, Government supply request or service request.

Users should avoid including unnecessary sensitive or confidential personal information in uploaded documents.

5. WhatsApp, SMS and Telephone Communication

If you provide a mobile or WhatsApp number, SUN SOLAR may use that number to communicate regarding your enquiry, quotation, order, service request or project.

Where OTP or verification services are used, information may be processed through the relevant communication service provider for verification and delivery of messages.

6. Payments

Where online payment facilities are made available, payment transactions may be processed through third-party payment gateways.

SUN SOLAR does not intend to directly store complete debit card, credit card, UPI PIN, CVV or banking authentication credentials on its website.

Payment service providers may process information according to their own privacy policies and security procedures.

7. Cookies and Website Usage Information

Our website may use cookies or similar technologies required for website functionality, security, performance and user experience.

Where analytics tools are enabled, limited technical information such as browser type, device type, pages visited, approximate location, referring page and website usage patterns may also be collected.

You may manage or disable cookies through your browser settings, although some website functions may not work correctly after cookies are disabled.

8. Sharing of Information

We do not sell personal information to advertisers.

Information may be shared only where reasonably necessary with service providers assisting us with website hosting, communication, payments, logistics, technical services, accounting or similar business functions.

Information may also be disclosed when required by applicable law, Government authorities, courts or regulatory obligations.

9. Data Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, alteration, disclosure, misuse or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

Personal information may be retained only for as long as reasonably required for the purpose for which it was collected, for business records, warranty or service requirements, dispute resolution and applicable legal or regulatory obligations.

11. Your Choices and Requests

Subject to applicable law, you may contact us regarding personal information that you have submitted through our website.

You may request correction, updating or deletion of information where appropriate, or withdraw consent for processing that is based on your consent.

Certain information may need to be retained where required for legal, accounting, contractual, warranty or legitimate record-keeping purposes.

12. Third-Party Websites and Services

Our website may contain links to external websites, WhatsApp, payment gateways, social media platforms or other third-party services.

SUN SOLAR is not responsible for the privacy practices or content of independent third-party websites. Users should review the privacy policies of those services separately.

13. Children's Privacy

Our website and products are primarily intended for business, institutional, Government and adult customers.

We do not knowingly seek unnecessary personal information from children through our business enquiry forms.

14. Changes to This Privacy Policy

SUN SOLAR may update this Privacy Policy periodically to reflect changes in our website, services, technology or applicable legal requirements.

The latest version will be published on this page with the updated date.

15. Contact Us

For privacy-related questions, corrections or requests, please contact: